Privacy Policy

 Welcome to Pelmeds.com We are committed to protecting your privacy and ensuring the confidentiality of any information you provide. This privacy policy outlines how we collect, use, and safeguard your data in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Information Collected
We collect the following types of information:
  1. Personal Information:
    • Names, email addresses, phone numbers, and other contact details.
    • Any health-related information you voluntarily provide (e.g., symptoms, medical history).
  2. Usage Data:
    • IP addresses, browser type, device information, and cookies (see “Cookies and Tracking Technologies” section).
Use of Information
We use the collected information for the following purposes:
  1. Service Provision:
    • To provide health-related services, answer inquiries, and fulfill requests.
    • To personalize your experience on our website.
  2. Communication:
    • To send you relevant updates, newsletters, and notifications.
    • To respond to your inquiries and provide customer support.
  3. Improvement:
    • To enhance our website, services, and user experience.
    • To analyze usage patterns and optimize content.
  4. Legal Compliance:
    • To comply with HIPAA regulations and other applicable laws.
Disclosure of Information
We may disclose your information in the following situations:
  1. Third-Party Service Providers:
    • We may share data with trusted third-party service providers who assist us in delivering our services (e.g., hosting, analytics, email communication).
    • These providers are bound by confidentiality agreements and comply with HIPAA requirements.
  2. Healthcare Providers:
    • If you request specific health-related services, we may share relevant information with healthcare professionals.
    • This includes telemedicine services, appointment scheduling, or prescription requests.
  3. Legal Obligations:
    • We may disclose information in response to legal requests, court orders, or government investigations.
  4. SMS opt-in
    • The categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Security Measures
We take security seriously:
  1. Encryption:
    • All data transmitted between your browser and our servers is encrypted using industry-standard protocols (e.g., HTTPS).
  2. Access Controls:
    • Only authorized personnel have access to your information.
    • Regular security audits are conducted to identify vulnerabilities.
Cookies and Tracking Technologies
Our website uses cookies to improve user experience and track usage patterns. You can manage cookies through your browser settings.

User Rights
As a user, you have the following rights:
  1. Access:
    • You can request access to your health information stored by us.
  2. Correction:
    • If you believe any information is inaccurate, you can request corrections.
  3. Restrictions:
    • You can request restrictions on how we use or disclose your information.
Text Messaging (SMS)
  1. If you agree to receive text messages from Pelmeds Delivery, we use your mobile number only to send the messages you agreed to receive, such as delivery assignments, pickup and route updates, dispatcher instructions and shift reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help, or contact care@pelmeds.com. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Contact Us
If you have any questions or concerns regarding our privacy practices, please contact us at care@pelmeds.com.

Updates
This privacy policy was last updated on 09-12-2026. We reserve the right to modify it as needed.
Return To Home Page
Skip to content