Welcome to Pelmeds.com We are committed to protecting your privacy and ensuring the confidentiality of any information you provide. This privacy policy outlines how we collect, use, and safeguard your data in compliance with the Health Insurance Portability and Accountability Act (HIPAA).

Information Collected

We collect the following types of information:

1. Personal Information:
   • Names, email addresses, phone numbers, and other contact details.
   • Any health-related information you voluntarily provide (e.g., symptoms, medical history).
2. Usage Data:
   • IP addresses, browser type, device information, and cookies (see “Cookies and Tracking Technologies” section).

Use of Information

We use the collected information for the following purposes:

1. Service Provision:
   • To provide health-related services, answer inquiries, and fulfill requests.
   • To personalize your experience on our website.
2. Communication:
   • To send you relevant updates, newsletters, and notifications.
   • To respond to your inquiries and provide customer support.
3. Improvement:
   • To enhance our website, services, and user experience.
   • To analyze usage patterns and optimize content.
4. Legal Compliance:
   • To comply with HIPAA regulations and other applicable laws.

Disclosure of Information

We may disclose your information in the following situations:

1. Third-Party Service Providers:
   • We may share data with trusted third-party service providers who assist us in delivering our services (e.g., hosting, analytics, email communication).
   • These providers are bound by confidentiality agreements and comply with HIPAA requirements.
2. Healthcare Providers:
   • If you request specific health-related services, we may share relevant information with healthcare professionals.
   • This includes telemedicine services, appointment scheduling, or prescription requests.
3. Legal Obligations:
   • We may disclose information in response to legal requests, court orders, or government investigations.

Security Measures

We take security seriously:

1. Encryption:
   • All data transmitted between your browser and our servers is encrypted using industry-standard protocols (e.g., HTTPS).
2. Access Controls:
   • Only authorized personnel have access to your information.
   • Regular security audits are conducted to identify vulnerabilities.

Cookies and Tracking Technologies

Our website uses cookies to improve user experience and track usage patterns. You can manage cookies through your browser settings.

User Rights

As a user, you have the following rights:

1. Access:
   • You can request access to your health information stored by us.
2. Correction:
   • If you believe any information is inaccurate, you can request corrections.
3. Restrictions:
   • You can request restrictions on how we use or disclose your information.

Contact Us

If you have any questions or concerns regarding our privacy practices, please contact us at care@pelmeds.com.

Updates

This privacy policy was last updated on 5-23-2024. We reserve the right to modify it as needed.